ORGANIZATION BY BUSINESS AREA AND PRODUCT: RIS, PACS, ONE MANAGER, SIR5, ACCORDING TO THE SERIOUSNESS OF THE INCIDENT (LEVEL 1, 2 OR 3)
Because our customers are especially concerned that their Radiology Information System works correctly, we work every day to improve our service.
Methodology, tools, training, quality surveys … are regularly used to keep us on our toes as regards the quality of service we provide our users.
Calls are taken on a platform where all employees can follow active calls and access the knowledge base that tracks each incident and keeps a history of actions taken. This ensures continuity in the management of the call right up until the incident is closed. Random checks are carried out with users to confirm that problems have been resolved to their satisfaction.
Each customer has the possibility of using his/her access code to report an incident via our e-Services platform. This avoids them having to call Support and log the incident by phone. A ticket is opened which enables the incident to be tracked and shows the processing time allotted to each step until the incident is resolved and the ticket is closed.
MAINTENANCE SERVICE CONTACT
Tel.: + 33 (0)4 42 97 20 80 Open 8am-8pm, Monday to Friday, except Bank Holidays.